We had a good experience. Breakfast well served. The service around the pool and at the beach is excellent. The is gymnastic/aerobic by the pool in the morning. The best thing about this hotel was the opportunity to see help the staff to return the baby sea turtles to the sea twice a week. Also, they have good restaurants close to the hotel.
We stayed at this resort for almost a week in January and had an enjoyable time. The pool was well kept and big enough for the size of the resort that it is. The hotel is right on the beach, and the beach is well maintained. Both the pool and beach have food service available, so it’s convenient when you have young kids.
The customer service was pleasant and very helpful. We had a corner room with a wrap-around balcony facing the beach. The sunsets and sunrises were awesome to see from the room.
It is a bit of a distance to shops and the main strip, but a cab ride takes care of that.
This is our fifth trip to Cancun and our first stay at a not-all-inclusive; we could not be more pleased. The hotel is undergoing remodeling, and we loved the ambiance. The staff is incredibly attentive with their amazing cozumel reef restoration project suggestions (special thanks to Jonathan at Concierge, Efren at the Argentine Steak House, Solidad and Virginia at the Spa, Pool Host Jesus, and Hector at Gustino), the pool and beach well maintained, and the restaurants outstanding – both in quality and value. The gym is well-appointed, and the spa treatment one of the best we’ve had anywhere.
The shuttle service from the airport is very convenient and reasonably priced at $17/person. The JW next door has excellent restaurants as well, there is a 7-11 convenience store across the street, and a luxury mall less than 10 minutes away via a $1 bus ride. Many thanks to all who made our stay outstanding; we will be back!
We will be returning to this hotel as the staff is so beautiful. I was hesitant to travel to Cancun and worried about our safety. If you feel the same way, do not. I never felt unsafe. Our stay was the most relaxing vacation we have ever had.